Schlage Warranty
Schlage Lifetime Limited Mechanical and Finish Warranty and 1-Year Limited Electronics Warranty
Subject to the terms and conditions of this warranty, Schlage extends a lifetime limited mechanical and finish warranty and a one-year limited electronics warranty to the original consumer user ("Original User") of our Schlage brand product ("Product") against defects in material and workmanship, as long as the Original User occupies the residential premises upon which the Product was originally installed.
What Schlage Will Do
Upon return of the defective Product to Schlage, Schlage’s sole obligation, at its option, is to either repair or replace the Product, or refund the original purchase price in exchange for the Product.
Original User
This warranty only applies to the Original User of Products. This warranty is not transferable.
What Is Not Covered
The following costs, expenses and damages are not covered by the provisions of this limited warranty:
- Labor costs including, but not limited to, removal and reinstallation of Product
- Shipping and freight expenses required to return Product to Schlage
- Any incidental, consequential, indirect, special, and/or punitive damages, whether based on contract, warranty, tort, patent infringement, or otherwise, even if advised of the possibility of such damages
Some local laws do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you.
Warranty Does Not Apply To
This warranty does not apply to Products:
- Used in commercial applications
- Used in common area applications
- Used for purposes for which they are not designed or intended
- Subjected to alteration, abuse, misuse, negligence, or accident
- Improperly stored, installed, maintained, or operated
- Used in violation of written instructions provided by Schlage
- Subjected to improper temperature, humidity, or other environmental conditions
- Found by Schlage’s examination not to disclose non-conformance to the warranty to Schlage’s satisfaction
Additionally, this warranty does not cover scratches, abrasions, or deterioration due to the use of paints, solvents, or other chemicals.
Exclusions
Oil Rubbed Bronze finish (613) is designed to improve over time and change in appearance, creating a living finish through daily use. Finish discoloration is therefore not applicable to the above warranty.
Additional Terms
Schlage does not authorize any person to create for it any obligation or liability in connection with the Product. Schlage’s maximum liability hereunder is limited to the original purchase price of the Product. No action arising out of any claimed breach of this warranty by Schlage may be brought by the Original User more than one (1) year after the cause of action has arisen.
How Local Law Applies
This warranty gives you specific legal rights, and you may also have other rights as otherwise permitted by law. If this Product is considered a consumer product, please be advised that some local laws do not allow limitations on incidental or consequential damages or how long an implied warranty lasts, so the above limitations may not fully apply. Refer to your local laws for your specific rights under this warranty.
Guaranteed Fit Program
Schlage products are designed to fit standard residential door preparations and retrofit existing tubular locks. Note: Mortise locks and preparations are not considered standard and are not guaranteed under this program.
During the initial installation, if there is a problem with the Product’s performance, the Original User may contact Schlage Customer Service at 888-805-9837 in the U.S. and Canada or 800-506-7866 in Mexico for assistance.
Program and Warranty Claims
If you encounter a residential door preparation or fit issue under the Guaranteed Fit Program or have a claim under this warranty, please contact Schlage Customer Service for repair, replacement, or refund of the original purchase price in exchange for the return of the Product to Schlage.
Finish Care and Cleaning of External Trim
Finishes: 505 (PVD Bright Brass), 605 (Bright Brass), 609 (Antique Brass), 612 (Satin Bronze), 619 (Satin Nickel), 620 (Antique Pewter), 716 (Aged Bronze), 622 (Matte Black)
Lacquered or clear-coated finishes should be wiped with a soft, damp cloth. A mild soap may be lightly used if very dirty. Particular care should be taken to avoid paint smears, thinners, and strong cleaning agents, as they will quickly destroy the protective coatings and subject the finish to rapid oxidation and discoloration. Initial care for finishes requires only periodic cleaning with mild non-abrasive soap and light buffing with a soft cloth.
Finish: 613 (Oil Rubbed Bronze)
Wipe with a little vegetable oil on a soft cloth. Too much oil may leave a residue that comes off on the hands. Household detergents and mild abrasive powder may be used to restore the high metal color without seriously affecting the original compound of the metal. Then rub with a paste wax.
Finishes: 625 (Bright Chrome), 626 (Satin Chrome)
Wipe with a soft damp cloth. A high-grade chrome polish may be used according to directions to clean and restore the original shine or satin finish.