Lockey Warranty Information

Lockey Digital Systems, Inc. warrants to the original purchaser of this Digital Door Lock Keyless Access Control that, should it prove defective due to improper workmanship, Lockey Digital Systems, Inc. will replace or repair, at its option, this lock at no charge if shipped prepaid with dated proof of purchase during the warranty period to:

Important Return Instructions

Do NOT return the lock to the retailer where the lock was purchased.

Warranty Service Address

All warranty work must be sent to: (Proof of Purchase Must Be Included)
Lockey Warranty
116 W. Michigan Avenue
Mt. Pleasant, MI 48858

Warranty Limitations and Exclusions

THE WARRANTY DOES NOT COVER defects caused by modifications, alterations, repairs, or service by anyone other than Lockey Digital Systems, Inc.; physical abuse to, or misuse of, the product; or operation in a manner contrary to instructions. WARRANTY IS VOID if silver screws are removed or tampered with from the back of the combination side of the lock. If any type of lubricant, oil, grease, or any other substance is placed within the Lockey Digital Door Lock, the warranty will be void.

Under no circumstances shall Lockey Digital Systems, Inc. be liable to purchaser or any other person for any special or consequential damages, whether arising out of breach of warranty, breach of contract, or otherwise, including but not limited to loss of property resulting from the failure of security or any other cause. Any lock that has been abused beyond the point of normal wear and tear will not be repaired. Lockey Digital Systems, Inc. does not warrant this lock against damage due to improper installation, or against the consequences of use for which this lock was not designed. Warranty does not cover key override locks.

Deadlatch and Deadbolt Replacement

If the deadlocking spring latch or adjustable deadbolt fails, please send an email to warranty@lockeyusa.com and parts will be sent to you at no charge. Please include your name, address, the model of your lock, and the size of the latch (2 3/8 or 2 3/4).

If the entire lock is sent to Lockey Digital Systems, Inc. and only the latch/deadbolt is needed, and the mechanics of the lock are in good working condition, the customer will be charged shipping/C.O.D. charges to get the lock back.

Mechanical Warranty Coverage

WARRANTY is for mechanical defects to the lock. Although Lockey Digital Systems, Inc. uses only the finest protective coatings, finishes have their limitations due to natural elements and causes beyond the control of Lockey Digital Systems, Inc. Wear to the finish is not considered to be a defect.

Any express warranty not provided in this document, and any remedy for breach of contract which, but for this provision, might arise by implication or operation of law, is hereby excluded. Merchantability and fitness for a particular purpose are expressly limited to a term of five years. This warranty also excludes all costs arising from installation and removal.

Additional Exclusions

Exclusions: Locks manufactured prior to 2000 have no warranty coverage. For questions concerning your warranty, please email: warranty@lockeyusa.com

Back to Lockey Door Hardware Products

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